Civil Service Management

Civil Service Management

Enables governments to manage the civil service cycle


(CSM) Civil Service Management provides a fully integrated web-based human resource information management and payroll system designed exclusively for government. From recruitment through retirement, Civil Service Management delivers a complete government HR solution.

Human Resources

Human Resources

Supports civil service reform and management including movement, capacity building, salary planning, performance appraisal and recruitment.

Payroll and Pensions

Payroll and Pensions

Supports government rules for payroll and pensions.

Benefits and Self Service

Benefits and Self Service

Supports civil service benefits, travel and subsistence, and self-service portals.


(CSM) Civil Service Management is one of the six core product pillars within the FreeBalance Accountability Suite™ and is composed of a number of modules that can be implemented as a standalone or part of a unified solution. The CSM pillar enables governments to manage the entire civil service cycle.

  • (CSBM) Benefits Management
    Supports insurance, bonuses, training payments and loans for civil servants.

  • (CSCB) Capacity Building and Training
    Enhances government capacity by implementing training, capacity building programs, succession planning and pay for performance.

  • (CSFD) Financial Disclosure
    Supports civil servant financial information.

  • (CSMV) Civil Service Movement
    Supports movement of employees through the work cycle.

  • (CSPA) Civil Service Performance Appraisal
    Provides a comprehensive perspective of employee performance history, work plans and development plans.

  • (CSPL) Civil Service Planning
    Provides civil service planning for, budgeting and in-year forecasting for salary expenditure management.

  • (CSPM) Payment Management
    Manages the payment approval process.

  • (CSPN) Pension Management
    Supports all employee retirement plans, with approval dates, status, employee information and benefit plans.

  • (CSPR) Payroll
    Maintains payroll integrity from linked salary scales, assignments, bonuses and other benefits.

  • (CSRC) Civil Service Recruitment
    Supports all aspects of the internal and external recruitment cycle.

  • (CSSS) Employee Self-Service
    Allows employees full self-service – leave applications, review leave available, submit travel and leave requests.

  • (CSTA) Time and Attendance
    Manages overtime, vacation and shift work.

  • (CSTM) Talent Management
    Gives employees the opportunity to explore multiple career paths.

  • (CSTS) Travel and Subsistence
    Manages employee business trips.

  • (CSWM) Workforce Management
    Provides a central hub for employee information like job description, awards, appraisal scores and disputes.

What is Civil Service Management?

Human capital management is different in government and commercially available human capital management (HCM) software and human resources information systems (HRIS) rarely provide the full capabilities that governments need.

Reasons why civil service management is more complex than HR:

  • Payroll rules are more complex in government than the private sector
  • Salary budget planning is far more important in government than the private sector
  • Payment management is more complex in government, particularly in emerging economies
  • Workforce management is more complex in government than the private sector
  • Government budget management and commitment controls make civil service management more complex than HCM in the private sector
What is Civil Service Management?

Wage bills are often the largest expenditure in government organizations. Developed country public services expenditures range from 15% to 20% of GDP and ILO data shows that the share of employment by the public sector is even higher in developing countries. Salary budget scrutiny, risk management and spending predictability – what we call Civil Service Management – is therefore critical in government. This is particularly true when newly elected governments revisit civil service salary scales and adapt pension mechanisms, adding to long-term entitlement contingent liabilities.

What are the benefits of Civil Service Management?

Using government specific software like FreeBalance’s (CSM) Civil Service Management modules provide the following features and benefits to the public sector:

  • Civil Service Workforce Management
    Manages recruitment, performance appraisal, dispute management and retentions

  • Payroll and Pensions
    Manages payments to hourly and salary staff, as well as pensions to former civil servants

  • Salary Planning
    Provides the ability to model changes to pay grade, vacancies, and union agreements

  • Payment and Benefits Management
    Manages payment cycle – approvals, EFT, secure cheques and pay vouchers

  • Position and Establishment Management
    Sets the establishment of civil service pay grades and position scales

  • Civil Service Reform
    Improves productivity, effectiveness and professionalism of the civil service

  • Capacity Management
    Increases government capacity via training, capacity building programs, succession planning and pay for performance

  • Benefits Management
    Supports insurance, bonuses and loans for civil servants

Additional Reading

Practical Advice to Optimizing your FreeBalance Project FreeBalance conducts internal Financial Management Information System (FMIS) implementation audits. The process has improved over time with over 100 performance indicators. Read More
Why are GRP FMIS Implementations Different? Governments acquire, upgrade, and replace financial management software to support Public Financial Management (PFM) objectives. This includes reform and modernization programs. Read More
A Comprehensive Government Financial Management Information System Benchmark Earlier today, a speaker at the World Bank FMIS Community of Practice webinar suggested that there is no established benchmark for government FMIS systems. Read More

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