Doug Hadden, VP Products
The first released document, embedded below, describes methods of calculating the Total Cost of Ownership (TCO) for Government Resource Planning (GRP) systems. I think that this could also be used in general TCO analysis for Enterprise Resource Planning (ERP) systems in the private sector.
TCO is a critical concept in GRP because of the high risk of IT failure in the public sector
and the high failure rate of ERP in government . The monitoring of upgrade costs, employee retention, customization burden and electricity draw is an early warning system for IT failure. And, TCO tells you whether your GRP project is financially sustainable.